Great question! Find other FAQs here


Why eStatements?

eStatements are free, convenient, secure and eco-friendly.

Do eStatements look like paper statements?

Yes, they look exactly the same.

What accounts offer eStatements?

All online and mobile banking accounts are eligible.

How do I sign up for eStatements?

Enroll here.

Does my statement cut-off date change?

No, it has the same statement cycle date.

How do I access my eStatements?

Find out here.

What’s required for eStatements?

You must be enrolled in our online or mobile banking and have a current version of Adobe Acrobat.

How do I save and print my eStatements?

Find out here.

What if I can’t access my eStatements?

Please contact our support team at 844-226-5421.

Is my information secure with eStatements?

Yes, we ensure the highest level of security available. Please keep your login information confidential.

What if I change my email address?

Please contact our support team at 844-226-5421.

What if I forget to let you know my email address changed?

If our attempts to contact you fail, we will revert back to paper statements.

How long are eStatements stored online?

We store them 13 months, so we encourage you to save them to your computer or print them out.

What if I need a statement that’s no longer online?

Please contact our support team at 844-226-5421.

How can I go back to paper statements?

Provide a written notice to any Bank Iowa branch, send a message through online banking or change your delivery preference through online or mobile banking.


Note: $ensible Checking accounts require eStatements.