ESSENTIAL SERVICES FOR EXCEPTIONAL PEOPLE
The following information is designed to make banking with Bank Iowa as convenient as possible and without interruption during the COVID-19 (Coronavirus) pandemic. This web page will be reviewed and updated daily.
All Bank Iowa lobbies are closed for the time being. We encourage customers to use drive-thru locations* to conduct their banking needs. *See exceptions below.
HOURS OF OPERATION
The safety or our team members is of the utmost importance to us, therefore, we have asked those that can work remotely to do so. We encourage you to confirm that your bank’s lobby and/or drive-thru is open before making an in-person visit. You can find your preferred Bank Iowa location’s phone number below and address by visiting the following link https://www.bankiowa.bank/locations. In the event our bank lobby or drive-thru hours deviate from the aforementioned link, those changes will be posted on this page here.
Lobby visits can be made by appointment only. Please call your preferred location at the phone number listed at the bottom of this page or contact your lender.
All Bank Iowa lobbies are closed for the time being. We encourage customers to use drive-thru locations to conduct their banking needs. Drive-thrus are available at the main bank for all of our locations with the following exceptions:
The Clarinda drive-thru is located at 101 W. Washington St., Clarinda, IA 51632 – not at the main bank location.
The Gilmore City location does not offer drive-thru services. Gilmore City customers are encouraged to use drive-thru services in Humboldt.
The Humboldt drive-thru is located at 1302 Fifth Ave. N., Humboldt, IA, 50548 – not at the main bank location.
The Shenandoah drive-thru is located at 1300 W Nishna Rd., Shenandoah, IA 51601 – not the main bank location.
We encourage our clients and the members of our communities to be vigilant in the protection of their well-being. If you feel ill, or would simply prefer to do your banking remotely and/or minimize health concerns, we advise utilizing the following resources:
CONTACTING YOUR LENDER
Your lender may be working remotely. If you are unable to reach him or her, please email or call their mobile phone. If you need help finding their email or mobile phone, please call your local Bank Iowa location. You can find the number for each location at the bottom of this page and here: https://www.bankiowa.bank/locations
BANK IOWA IS STRONG
Bank Iowa’s financial position is strong. Your money is insured by the Federal Deposit Insurance Corporation (FDIC). The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. The FDIC provides separate coverage for deposits held in different account ownership categories. Depositors may qualify for coverage over $250,000 if they have funds in different ownership categories and all FDIC requirements are met.
Because FDIC regulations vary by account type, Bank Iowa encourages you to visit the following links to learn more. You can also contact one of our personal bankers with any questions you may have about your account:
OUR RESPONSE TO COVID-19 (CORONAVIRUS)
At Bank Iowa, one of our core values is being people-centered; the health and safety of our team members, clients and communities are our top priority.
Bank Iowa has a business continuity plan that includes comprehensive pandemic preparedness actions designed to ensure our operations continue throughout emergency situations. We are currently executing on this plan.
At this time, we are encouraging our team members to practice the CDC’s recommended steps to prevent illness and keep their workstations and our facilities clean and sanitized throughout the day. We have also asked team members who feel ill to stay home.
If you have any questions, we encourage you to call your local Bank Iowa location. You can find a listing of these phone numbers below and on https://www.bankiowa.bank/locations.
If you are unable to reach your local branch, please call our eBanking support team. They can be reached at 844-226-5421, Monday – Friday, 7am – 5:30pm and Saturdays from 8:30am – 12:30pm.
Location phone numbers
- Altoona: 515-967-7283
- Charter Oak: 712-678-3838
- Clarinda Main Bank & Drive-Up: 712-542-2121
- Colfax: 515-674-3533
- Denison: 712-263-9361
- Essex: 712-379-3111
- Fredericksburg: 563-237-5200
- Fremont: 641-933-4248
- Gilmore City: 515-373-6244
- Humboldt Main Bank: 515-332-1451
- Humboldt Drive-Up: 515-332-1808
- Johnston: 515-727-4484
- Lawler: 563-238-2054
- Manilla: 712-654-2962
- New Hampton: 641-394-6800
- Newton: 641-792-4500
- Oskaloosa: 641-673-7400
- Pella: 641-628-1056
- Red Oak: 712-623-6960
- Schleswig: 712-676-3321
- Shenandoah Main Bank: 712-246-1311
- Shenandoah Drive-Up: 712-246-3473
- Villisca: 712-826-2562
- Waucoma: 563-776-6414
- West Des Moines: 515-225-0710