Bank Iowa Privacy Policy

Bank Iowa Privacy Notice:

If you are a Bank Iowa customer, or former customer, we will share your information as disclosed in our Privacy Notice. In this notice, we list the reasons Bank Iowa can share customers’ personal information; the reasons Bank Iowa chooses to share; and whether you can limit this sharing.

Download our Privacy Notice

 

Digital Privacy Practices

Bank Iowa’s Digital Privacy practices applies to your interactions with Bank Iowa and any of our subsidiaries, at any online or mobile site or application that we own or site we control, unless a different online/mobile policy is posted at a particular site, or is made available to you by supplemental terms. This practice explains Bank Iowa’s use of data, protection functionalities and practices.
Other privacy policies may also apply in additional to the terms outlined in this policy.

 

Website

Bank Iowa has developed and operates the following secured website “bankiowa.bank” to provide general information about products and services the Bank provides. The Bank understands the concern that customers may have regarding privacy on the internet and is committed to protection of customer information.

 

Changes to the Digital Privacy Practices

We may add to, delete, change or update information on this website at any time, without notice, and will revise the date posted at the top of this policy. Any changes to this policy will become effective when posted unless otherwise indicated. Bank Iowa encourages our customers to revisit this policy to ensure they understand how we collect and use your information. Your use of the sites following the update to the Policy means you accept the updated Policy.

All products and services are subject to change at any time and are subject to the terms and conditions of the applicable account agreement.

 

How We Collect and Retain Information

We may collect information from you automatically which may include, but is not limited to, such things as browser and device information, app usage data, information collected through cookies and other technologies, IP and demographic information and other information provided by you that does not reveal your specific identity, and information that has been aggregated in a manner that it no longer reveals your specific identity. We may tie this information to personal information about you that we collect from other sources or that you provide to us. If we are required to treat information as personal information under applicable law, then we may use and disclose it for the purposes for which we use and disclose personal information as detailed in our privacy statement.

 

Visitors

Visitors to our website remain anonymous, unless they register for a service or otherwise elect to disclose their identity to us.  We do not collect personally identifying information about persons simply visiting our site, however we do collect information through tracking technologies.  

 

Cookies

We may place “cookies” on a device to track a visitor’s use of our website. A “cookie” is a small piece of data that is stored your device and helps us to customize our site or make navigation easier for you. 

Unless you register for a service with us, such as online banking, the cookie does not provide us with any personally identifying information.
If you choose to reject cookies, you will limit the functionality we can provide when you visit or Site; such as registering a device within online banking.

 

Emails

Bank Iowa may send you an email containing tracking pixels. A tracking pixel is a graphic embedded in an email through HTML format which enables us to log information and analyze the effectiveness of our communication and marketing efforts. Based on the tracking pixel, Bank Iowa can confirm when the email recipient opened a specific email and what site or page the user visited. 

Any data collected in tracking pixel is stored and analyzed by Bank Iowa in order to optimize email communication and adapt future marketing messages. 

At any time, customers may tell us not to send marketing communications by email by clicking on the “opt out” or “unsubscribe” link within the emails you receive from us or by contacting us as indicated below.

 

Tracking Technologies

Bank Iowa uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies and other tracking technology to help us analyze how users interact with our site and our services. The technology may collect information such as your IP address, web browser information, access time and date, referring website, and indicators if you are a returning visitor but do not gather information that personally identifies you. 

The information generated by Google Analytics will be transmitted to and stored by Google and is subject to Google’s privacy polices - https://policies.google.com/privacy?hl=en

To learn more about Google’s services and to learn how to opt-out of tracking of analytics by Google, please click here – 
https://policies.google.com/technologies/partner-sites

 

 Do Not Track Settings

Some internet browsers advertise a “Do No Track” feature that will signal to us that you do not want to have your online activity tracked.  Industry standards for this technology are evolving and there is no uniform method to communicate a “Do No Track” signal; therefore our Site does not currently interpret, respond to or change our practices when we receive such indicators or signals.

 

How Permission-Related Information is Used

Some additional services within our online and mobile banking product will request the use of certain device specific functionality and information. Below outlines the specific permission and what additional feature function that permission allows Bank Iowa to deliver.

 

Permission

Function

Example

Camera Allows access to device camera Mobile Deposit
Geo Location Allows access to device location Location and ATM Finder
Access to External Storage Allows access to device files/media Secure Message Attachments
Device Location Allows access to information about device location Session IP Address
Text Message Allows access to received text messages Secure Access Code
Cookies Allows access to save and reference cookie on device Registering a device
Bio-Metric Information Allows access to device bio-metric data Mobile App login with Thumbprint or Face ID

 

How We Protect Your Information

Bank Iowa does not share nonpublic personal information except as permitted or required by law, and we will continue to protect your privacy. Bank Iowa employs reasonable security measure to protect personal information. We may share information with service providers with whom we work, such as data processors or companies that help use market services to you. When required by law, we may share information with additional third parties for purposes of responding to a valid legal request.

 

Links to Other Websites

Bank Iowa’s site may contain links to other third-party websites that are not under our control and that we do not sponsor, endorse or maintain. Bank Iowa is not responsible for the content or the privacy practices of such websites, and they are not governed by this privacy policy or any other Bank Iowa policies. Please consult the privacy policies of those websites for information about their privacy practices. Bank Iowa does not provide, endorse, or guarantee any of the information, recommendations, products or services of any third parties or third party sites, nor does it accept any liability in connection with the security measures employed by such third parties or third party sites.

 

Right to Opt-Out of Marketing or Withdraw Consent

In addition, you may at any time tell us not to send you marketing communications by email by clicking on the “opt out” or “unsubscribe” link within the marketing emails you receive from us or by contacting us as indicated below.

 

Children’s Privacy

The site is a general audience site and is not directed at or designed to be used by children under 
the age of 13, without parental or legal guardian consent. We do not knowingly solicit data from children, and we do not knowingly conduct online marketing to children. We recognize that protecting children’s identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.

If you are a parent or guardian of a child under the age of 13 and become aware of that he or she disclosed Personal Information to us, please contact us as described below.

 

Accessibility

We are committed to ensuring this Policy is accessible to individuals with disabilities. If you wish to receive a printed copy of this Digital Privacy practices document, please contact us as described below.

 

Contact Information

If you have questions or comments about our Privacy practices, the ways we collect and use your personal information or your choices and rights regarding our use of personal information, please contact us at:

Phone: 844.226.5421
Website: www.bankiowa.bank
Email: customerservice@bankiowa.bank
Address:  Bank Iowa, 1225 Jordan Creek Parkway, Suite 200, West Des Moines, IA 50266